Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, if damaged by carrier we may offer an exchange but we will need proof with pictures of unopened package, you will need to contact our company by emailing customerservice@protint.com. It must also be in the original packaging.

Several types of goods are exempt from being returned. Gift cards, installation kits, sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, however the process time varies on your bank, this process can take up to 3-10 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted, most process times are from 3-10 business days. If you’ve done all of this and you still have not received your refund yet, please contact us at johnmyers@protint.com.

Exchanges
We only replace items if they are defective or damaged, we will ask you to send pictures of packaging and the item before it has been installed, this will need to be approved to be returned before we can offer an exchange. If you need to exchange it for the same item, send us an email at customerservice@protint.com and send your item to: Pro-Tint Of Concord, 735 Concord Pkwy N, Concord NC 28027, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping
To return your product, you should mail your product to: Pro-Tint of Concord, 735 Concord Pkwy N, Concord NC 28027, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.